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I am a Client Relations Specialist with over 10 years’ experience in our engineering and designs team, previously working solely as a Patent Secretary until combining responsibilities with this new role in 2025. In 2018 I successfully completed the Introductory Certificate in Patent Administrators Course with CIPA and in 2023 I passed the Introduction to Registered Design Administration, Formalities and Renewals with CITMA.
As part of a dedicated two-person client relations specialist team, I manage filings, communications, billing and overseeing day-to-day operations, for one of Boult’s major engineering clients. I have great knowledge and experience in how they work as I have helped support them since starting at Boult. I also provide the main support function for several other clients at Boult, and have a strong understanding of how ensuring that client requirements are identified and followed helps build successful relationships.
As a Client Relations Specialist, I enjoy having greater ownership of my work and balancing a range of responsibilities, as well as building more in-depth relationships with our clients.