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We are proud of the working relationships we have with our clients. We believe these are so strong because of the quality provision of services to clients is at the core of our working culture. Put simply we want to deliver great customer experience and competitive value. We therefore treat any concerns with the level of service we have provided or bills very seriously.
When a client is not satisfied with the way we have operated we aim to act swiftly and efficiently. Our approach is transparent and pragmatic. If you are unhappy with the service provided please immediately contact the person dealing with the matter or the partner responsible for the work we do for you. We believe that most matters can be settled quickly and amicably once the problem has been identified.
However, if you wish to speak to someone unconnected to your affairs, please contact our Managing Partner. The Managing Partner will investigate the matter and will notify you of any action taken. If you remain unhappy about the outcome, please refer the issue directly to our Senior Partner.
In the rare occurrences when a problem cannot be resolved between us, you may have the right to take a complaint concerning the quality of our service to the Legal Ombudsman at the Office for Legal Complaints (www.legalombudsman.org.uk).
As a firm of UK registered patent and trade mark attorneys, we are regulated under a Code of Conduct by the Intellectual Property Regulation Board (IPReg).
Complaints of professional misconduct should be directed to IPReg (www.ipreg.org.uk).
Last updated: 2015