Home > Complaints
We undertake to look into problems and complaints carefully and to do our best to explain the position to you.
Should you have an issue regarding our service, please direct this in the first instance to the contact partner responsible for your affairs. If you wish to formally raise a complaint, please contact (email@example.com) the Complaints Partner, Martyn Draper. Martyn will investigate the matter and will notify you of any action taken.
If the complaint cannot be resolved between us, you may have the right to take a complaint concerning the quality of our service to the Legal Ombudsman at the Office for Legal Complaints (www.legalombudsman.org.uk).
As a firm of UK registered patent and trade mark attorneys, we are regulated under a Code of Conduct by the Intellectual Property Regulation Board (IPReg).
Complaints of professional misconduct should be directed to IPReg (www.ipreg.org.uk).
Last updated: May 2018